Returns/cancellations & exchanges

Returns 

Returns must be sent back 14 days after receiving your order to be accepted.

When returning your product, they will be quality checked to confirm they are still in original packaging and condition

If the product is returned and not in sellable condition, you will have to pay the postage to have it sent back to you as this will not be covered by us

A range of products can also not be exchanged for health and safety such as jewellery and all beauty products

Email me at Customer@urbanillusion.co.uk before returning anything or regarding any other enquiries.
Please leave your order number, full name, photos of the product to confirm it is still in good condition and the email address you ordered with in this email. Shipping fee to return to us will not be covered by us 

It is recommended to pay for signed shipping as we are not liable to refund items that are lost or sent to the wrong return address

Order cancellations are not permitted as most orders are packed after ordered but do send me an email to double check if you want to cancel as there may be a chance your order hasn’t been packed and sent 

Exchanges are not possible. You will need to return the product and order again 

Mystery boxes and lucky dips are Non refundable and Non exchangeable